Frequently Asked Questions
Everything you need to know about gear for your next adventure.
What is the typical shipping time for gear?
Most orders are processed within 24 hours. Depending on your location, standard shipping typically takes 3-5 business days to arrive.
Do you offer international shipping?
Yes, we ship our sports equipment worldwide. International delivery times vary by country and typically range from 7-14 business days.
What is your return policy for equipment?
We offer a 30-day return policy on all unused gear in its original packaging. Please note that for safety reasons, some climbing and protective equipment may be final sale.
How do I know which size is right for me?
Each product page includes a detailed size chart. If you are between sizes, we generally recommend sizing up for comfort or contacting our support team for a specific recommendation.
Are your products covered by a warranty?
Yes, all products sold at Doug's Hood River come with a minimum one-year manufacturer warranty against defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.